Shipping policy

Shipping Policy

Last updated: September 24, 2026

This policy explains how Lone Edit processes and ships orders placed at loneedit.com. Lone Edit is operated by Cobalt Commerce LLC.

Delivery Destinations

We accept orders for supported delivery addresses in the United States. Available shipping services and charges are displayed at checkout.

If no shipping service is available for your address, please contact help@loneedit.com before placing an order.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing includes preparing the order and arranging shipment with our fulfillment partners. Processing time is separate from transit time.

Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated Delivery Time

After shipment, delivery is estimated to take up to 15 business days.

Allow up to 18 business days from payment confirmation for processing and delivery under normal conditions.

These are estimates, not guaranteed delivery dates. If a product has a different fulfillment timeframe, it will be stated before purchase.

We will notify you if we become aware of a delay affecting your order.

Shipping Origin and Fulfillment

Orders are shipped from China through third-party suppliers and fulfillment partners.

Our business address in Orlando identifies the company operating Lone Edit. It is not the dispatch location for these orders.

Lone Edit remains your point of contact for delivery questions, order support and applicable remedies.

Shipping Charges

Applicable shipping charges are shown at checkout before payment.

If a free-shipping offer is available, its conditions will be stated with the offer. We do not add undisclosed shipping charges after checkout.

Import Duties, Taxes and Customs

Orders shipped from China may be subject to import duties, taxes or customs clearance charges.

Any such charges collected by Lone Edit will be shown at checkout. If charges will instead be payable by the recipient, this will be disclosed before the order is completed. These charges may be collected by the carrier or relevant authorities before delivery.

Contact help@loneedit.com before purchasing if you need clarification about the charges applicable to your order.

Customs processing may affect delivery time. It does not remove any cancellation or refund rights provided by applicable law.

Order Tracking

When your order ships, we will email the tracking information supplied by the carrier.

Tracking may not update immediately after a shipping label is created. Contact us if you have not received shipment information or need help checking your delivery status.

An order containing multiple items may arrive in separate parcels. We will provide the available tracking information for each shipment.

Delays

Carrier disruptions, customs processing, weather and other events may affect delivery.

If we cannot ship within the stated processing period, we will contact you with an updated estimate and offer cancellation and a refund where required. When your consent to a shipping delay is legally required, we will request it. If the required consent is not obtained, we will cancel and refund the affected order as required by law.

If your parcel has shipped but has not arrived within the estimated delivery period, contact us. We will investigate and arrange an appropriate resolution.

Address Changes

Please check your delivery address before paying.

If you notice an error, contact help@loneedit.com immediately. We will try to update the address, but changes may not be possible after fulfillment has begun.

If a parcel is returned because of an address problem, we will contact you to discuss the available options. Any additional reshipping cost will be explained before you agree to it.

Missing Parcels or Delivery Disputes

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members and building reception where applicable, then contact us.

We will review the situation and available carrier evidence. A delivered tracking status alone will not prevent us from investigating your report.

If delivery cannot be completed, we will arrange a replacement with your agreement or an applicable refund.

Returns

For return eligibility, shipping responsibility and refund processing, please read our Return and Refund Policy.

Contact our support team before sending a return so we can provide the correct instructions.

Contact

Lone Edit, operated by Cobalt Commerce LLC
Email: help@loneedit.com
Phone: +1 (645) 255-2444
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.

We aim to respond within 2 business days.