Refund policy

Return and Refund Policy

Last updated: September 24, 2026

This policy applies to purchases made at loneedit.com. Lone Edit is operated by Cobalt Commerce LLC.

30-Day Return Requests

You may request a return within 30 calendar days of receiving your order by contacting help@loneedit.com. Please include your order number and identify the item you wish to return.

For a change-of-mind return, the item must be unused, unworn and unaltered, with its original packaging, tags and included accessories.

Once we provide your return instructions, please send the item within 14 calendar days. Contact us if you need assistance meeting this timeframe. Any mandatory consumer rights continue to apply.

How to Start a Return

Email help@loneedit.com before sending your item. Our support team will provide the return destination and instructions for your order.

Please do not send products to our business address or to an address printed on the original parcel unless our support team has confirmed that address for your return.

Include your order number inside the package. We recommend using a tracked shipping service and keeping your proof of postage.

If you have already sent a return without contacting us, please provide the tracking details so we can help identify it.

Return Shipping Costs

For change-of-mind returns, the customer pays the return shipping cost. Depending on the designated return location, international return postage may apply. You may contact us before purchasing to request information about the return destination and possible shipping costs.

If we sent an incorrect, damaged or defective item, we will cover any necessary return shipping and provide instructions before you send it back.

Original shipping charges are not refunded for change-of-mind returns, except where required by law. Refunds for incorrect, damaged or defective items include delivery charges where required by applicable law.

We do not charge a restocking fee.

Personal Care and Hygiene Items

Used personal care items are not eligible for change-of-mind returns.

Where a product has a hygiene seal and its product page explains that the seal must remain intact for returns, breaking that seal makes the item ineligible for a change-of-mind return.

These conditions do not remove your rights when an item is defective, damaged, incorrect or materially different from its description. Original packaging is helpful when reviewing these issues, but it is not required where that would limit your statutory rights.

Damaged, Defective or Incorrect Items

Contact help@loneedit.com as soon as you notice an issue. Include your order number, a description of the problem and, where possible, photographs of the product, packaging and shipping label.

If photographs are not available, let us know so we can arrange another way to review the issue.

We will review the information and arrange an appropriate remedy, such as a replacement with your agreement or a refund, consistent with applicable law. If a return is necessary, we will arrange the required return shipping at our expense.

Refund Processing

Within 10 business days after receiving your return, we will complete our review, notify you of the outcome and issue any approved refund to your original payment method.

If no return is required, we will issue an approved refund within 10 business days after confirming it. Any shorter legally required deadline takes priority.

Your bank or payment provider may need additional time to post the refund. Return transit time is separate from our processing time and may vary depending on the shipping distance and carrier.

We will notify you when your refund is issued. Contact help@loneedit.com if you need help locating it.

Exchanges

If you would like a different item, contact us to discuss the available options. Exchanges depend on availability and the condition of the original item. We will explain any applicable price difference or shipping cost before you agree to an exchange.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. We will try to stop or update fulfillment, but this may not be possible once processing has begun.

If the order has already shipped, the applicable return process may be used instead. This does not limit cancellation or refund rights provided by law.

If we cancel an order before shipment, we will refund the amounts collected for the canceled items and their applicable delivery charges.

Orders Not Received

Contact us if your order has not arrived within the estimated delivery period. We will investigate with the fulfillment partner or carrier and keep you informed.

If delivery cannot be completed, we will arrange a replacement with your agreement or an applicable refund.

If tracking shows delivery but you cannot locate the parcel, contact us so we can review the delivery evidence. A delivered tracking scan alone will not prevent us from investigating your report.

Your Rights

This policy does not limit mandatory rights or remedies under applicable consumer law. Our support process does not prevent you from exercising rights available through your payment provider.

Contact

Lone Edit, operated by Cobalt Commerce LLC
Email: help@loneedit.com
Phone: +1 (645) 255-2444
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.

We aim to respond within 2 business days.